Docusign

Docusign operates an electronic signature and Intelligent Agreement Management (IAM) platform, positioning itself as the market leader in e-signature and agreement management, with a reported 1.9 million customers worldwide, including 95% of Fortune 500 companies. The company provides an MCP-enabled ecosystem for AI-driven access to these capabilities.

Its core offering is eSignature for sending, signing, and tracking documents from any device, complemented by Agreement Manager, which uses AI to find relevant agreements and surface actionable recommendations. Contract Lifecycle Management (CLM) automates full contract processes, while the no-code Workflow Builder lets teams create their own approval and signing flows without writing code. Web Forms make it easier to collect data before signing, electronic notarization enables remote signing with notarial confirmation, and delivery can go out via SMS, WhatsApp, or email. The Iris AI feature automatically extracts agreement data and makes it usable for downstream processes.

The business model is a tiered SaaS subscription, with specialized solutions for sales, HR, legal, and procurement, plus industry-specific offerings for financial services, insurance, real estate, and healthcare.

Docusign was founded in 2003 in Seattle by Tom Gonser, together with Court Lorenzini and Eric Ranft, building on technology from the previously acquired e-signature startup DocuTouch. The company today holds certifications including ISO 27001 and FedRAMP.